FAQ for AntBuddy

AntBuddy provides omnichannel communication and customer platform, empowered by Generative AI, smart call center and gamification, that offers comprehensive end-to-end customer service, engagement and upsell solutions, especially for retail industry.

Analyzes customer data in real time and suggests relevant responses using integrated AI, improving interaction quality and conversion rates.

Lead Stages represent the phases of a customer’s journey, from initial interest to becoming a loyal client. Tracking these stages helps us identify potential customers, understand their needs, and optimize sales and marketing efforts. Our omnichannel contact center solutions simplify this process for businesses of all sizes.

Automates tasks such as message replies, customer routing, feedback surveys, and follow-ups via chatbot and voicebot without manual handling.

Consolidates data from all touchpoints (chat, calls, emails, transactions,...) into a complete customer profile for personalized service.

An omnichannel contact center integrates multiple communication channels (e.g., voice calls, live chat, email, social media) into one platform. This allows businesses to:

• Provide consistent customer experiences.

• Quickly resolve issues across different touchpoints.

• Improve team collaboration and efficiency.

AntBuddy's omnichannel contact center solutions simplify this process for businesses of all sizes.

We automatically send satisfaction surveys after interactions and log the results in the conversation history. This helps us track service quality and improve customer experiences.

• Streamlined communication: Centralize all customer interactions on one platform.

• Enhanced customer experience: Provide personalized and responsive support.

• Boosted productivity: Leverage automation and AI tools to optimize workflows.

• Scalability: Adaptable for small businesses or large enterprises with complex needs.

Yes! AntBuddy is designed to support remote and distributed teams, offering tools for collaboration, real-time communication, and customer interaction management from anywhere.

Centralizes communication from all channels (Whatsapp, Facebook, Website, App, Email...) into one unified dashboard to ensure timely and consistent responses.

Absolutely. AntBuddy provides seamless integration with various tools like CRM software, ticketing systems, and social media platforms to enhance productivity and streamline workflows.

With AntBuddy, businesses can:

• Engage with customers through their preferred channels.

• Provide faster responses with unified communication tools.

• Analyze customer interactions to improve services and experiences.

Allows agents to manage conversations, calls, tickets, and customer journeys on the go through a fully functional mobile app.

Yes! AntBuddy offers scalable solutions tailored to the needs of small businesses, ensuring cost-effective and efficient customer communication.

We offer analytics and reporting tools that track key metrics like customer satisfaction, response times, and agent performance. Use these insights to make smart decisions and boost your customer interactions.

You can create a new lead manually by clicking the "Create" button and selecting "Create Lead," or automatically through web forms and email forwarders.

It enables consistent communication across multiple channels, ensuring customers can reach you through their preferred method without losing context.

Supported channels include voice calls, emails, web chats, and social media platforms.

Yes, AntBuddy integrates with various CRM systems to unify your customer data.

Agents can manage web chats through the Unity client, allowing real-time communication with website visitors.

Reports can be accessed through the Reports section, providing insights into leads, customers, orders, tickets, and call histories.

AntBuddy integrates social media interactions into its omnichannel platform, allowing agents to manage them alongside other channels.

'Lead Source' identifies where a lead originated, helping in assessing the effectiveness of different marketing channels.

Yes, agents can manage email communications within the omnichannel platform, ensuring all interactions are tracked.

The Unity client is an interface that allows agents to manage omni-channel conversations, including web chats, callbacks, emails, and more.

AntBuddy's omnichannel platform maintains conversation context, allowing customers to switch channels without repeating information.

Businesses can contact AntBuddy to set up web forms that automatically save customer information into the CRM system.

We provide support through multiple channels, including email and hotline services, to assist with your needs.