Understanding customers through SURVEYS

AntBuddy provides a comprehensive customer survey solution across multiple channels (chat, calls, website). It enhances customer care experiences through personalized engagement, customer segmentation, and survey-based evaluations.

Key Achievements

98

98% of businesses reported an improved customer experience within just one month of implementation.

5

Over 5 million customer responses are collected and processed annually.

6

Automated survey distribution across six key channels, optimizing interaction processes.

Conduct omni-platform reviews

Engaging with customers has never been easier. This approach broadens customer engagement, increases response rates, gathers multifaceted data, and enhances the customer experience

Messenger

Web chat

Call center

QR code

Increase your business's customer response rate

Easy Survey Creation

Supports diverse survey models: NPS, CES, CSAT, enabling accurate measurement of various customer experience aspects.
Automation integration reduces survey execution time compared to manual methods.
User-friendly and customizable interface ensures customers can easily participate.
Instant survey display across multiple channels: chat, calls, email, website.

87% of Customers Appreciate the Convenience of Landing Pages

Automatically sends survey links after a call or chat session.
Minimizes the risk of missing customer feedback, ensuring a seamless evaluation process.
Pre-configured survey criteria tailored to each template, aligning with specific contexts or services.

Efficiency & Conversion Optimization

Increases conversion rates by 25% by integrating surveys into quotations via SMS/ZNS/email.
Saves 40% of time spent filtering and categorizing feedback based on:
- Customer satisfaction levels (high/low CSAT).
- Response channels (chat, calls, website).
- Assigned staff members (TVV).

Achieves CSAT scores above 85% with real-time reporting and data analysis by channel and employee.
Tracks customer feedback in real time, allowing businesses to adjust strategies accordingly.

Customer Satisfaction via SMS/ZNS

Track customer feedback based on

92%

Message open rate via SMS.

30%

Survey completion rate via ZNS compared to email.

Comprehensive Business Solution

AntBuddy's Solution Overview

Trusted by over 50 businesses across Vietnam and the region.
Scalable for all business sizes, from small and medium enterprises (SMEs) to large corporations.

Key Benefits

Boosts customer satisfaction by 40% within the first three months of implementation.
Enables data-driven decision-making with transparency and actionable insights.

User Guide

For Employees

Calls: Select the rating category in Call Popup, and the system automatically sends an SMS/ZNS with the survey link.

Omnichannel chats: After closing a chat session, the system automatically sends a rating request.

For Administrators (Admins)

Select applicable channels and evaluation criteria based on campaign needs.
Configure surveys to be sent automatically or manually as required.

Register to explore the offerings of AntBuddy

Enjoy a 8-day free trial with Antbuddy, no payment details needed!