Boost customer experience with multi-channel surveys
AntBuddy helps you run customer surveys across chat, calls, and website — enabling better segmentation, real-time feedback, and personalized service at scale.
98%
of businesses saw improved CX in 30 days
100%
Surveys auto-distributed via 6 major channels
5M+
survey responses analyzed every year
FEEDBACK
Collect Customer Feedback Across Every Channel
Boost response rates and customer satisfaction by gathering rich insights from
chat, calls, web, and more – all in one platform.
Reach customers where they are - right in their inbox. Send surveys via smart links or inline forms, timed perfectly to boost engagement and gather meaningful feedback effortlessly.
Smart Survey Builder
Supports NPS, CES, CSAT – measure all key CX metrics.
Automated workflows – save time, reduce manual effort.
User-friendly and fully customizable interface.
Instant survey display via chat, calls, email & web.
Instant Follow-Up Increases Response Rates
Survey links are automatically sent right after each chat or call.
No manual actions are required from agents or staff.
Timely delivery increases the likelihood of customer responses.
Feedback is collected while the experience is still fresh.
Efficiency & Conversion Optimization
-40% Manual Workload
Smart filters automatically classify feedback by channel, satisfaction, or assigned staff.
+25% More Conversions
Embed surveys directly into SMS/ZNS/email quotations to turn intent into action—fast.
>85% CSAT Scores
Track customer sentiment in real time to improve service and drive loyalty.
SURVEY
What’s more to our Survey Platform?
Enrich Every Customer Touchpoint by Syncing Survey Data with Sales and Support Workflows in AntBuddy
Automated, timely, on-channel surveys
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After every interaction via chat, call or email, the system will automatically send the appropriate survey to the customer without manual operation.
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Easily measure CSAT over time and by channel.
Send surveys in a subtle, non-intrusive way
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Surveys are sent only at the right times, after each interaction is complete.
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You can customize the context and content to increase response rates without being intrusive.
See the full picture of feedback from every channel
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Feedback data is displayed in real time, helping you understand how customers rate each touchpoint – from chat, call to email or website.
Register to explore the offerings of AntBuddy
Enjoy a 8-day free trial with Antbuddy, no payment details needed!