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Trusted by leading brands
CONNECT+
Acquire new customers through Omnichannel messaging, calls & AI Chatbot
Never miss a single interaction
Unify every chat and call
Manage messages and calls from all channels in one interface, helping your team track and respond faster.
AI understands intent, connects the right people
Identifies customer intent from every message, automatically directs it to the right team, and smoothly transitions between AI and human agents for more complex support.
Build customer data automatically
Automatically creates customer profiles and updates data from every conversation, powering better care and sales down the line.
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CUSTOMERING+
Boost customer lifetime value through personalized service
One customer, one unique journey
Customer management
Build a 360° customer profile and manage interaction history, service tickets, orders, and campaigns.
Refined customer service
Standardize the 4-step service process and proactively assign, remind, track, and survey customers across every channel.
Customer journey
Capture and link every interaction across channels and stages, ensuring no touchpoint is ever missed.
Customer loyalty
Rank membership tiers, reward points, and offer vouchers to keep customers coming back more often.
DIRECT2Customer+
Grow through direct-to-consumer sales
Boost revenue with direct sales channels (Zalo Mini App, Web, Ecom App), managed independently by each store.
Manage orders across Zalo and multiple channels
Enable each store to manage its own sales channels like Zalo POS, Facebook, and TikTok, and run direct online sales independently.
E-commerce Web & Apps
Deploy websites and Ecom apps connected to inventory, shipping, payment, and invoicing along with customer data, enabling post-purchase care and repeat purchases.
Messaging ReMarketing
Automatically send personalized messages (birthdays, lucky spins, promo codes) via Zalo ZNS, WhatsApp, and Email to targeted customer segments.
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AntBuddy helps your business run efficiently, putting customers at the center
CONNECT+
Acquire new customers
Increase first response speed by 3x, ensuring 24/7 customer service with a 99.9% response rate.
Route customers based on their real needs and intent.
Increase conversion rate and drive revenue from customers who are actively interested.
CUSTOMERING+
Increase the lifetime value of existing customers
Increase customer lifetime value (CLV) and optimize revenue per customer.
Build customer relationships, map customer journeys, and gather experience surveys.
Deliver a better service experience with consistent processes across every department.
DIRECT2Customer+
+29% revenue growth for stores via Zalo
Enable stores to sell directly via Zalo Mini App, Web, and Ecom App, while engaging customers on Zalo OA, Facebook, TikTok Chat, and Livestream.
Let stores independently manage Ecom with products, pricing, promotions, and inventory tailored to each location.
Reduce sales costs through targeted remarketing at the right time, and increase closing rates with Telesales Mobile support.
AntBuddy partners with your business to elevate customer experience
Frequently Asked Questions about AntBuddy
